Help Center
Answers to the questions our support desk is asked most often. If yours is not here, open live chat from any page and we will pick it up.
Deposits
Which networks can I deposit on?
USDT on TRC-20 and ERC-20, USDC on ERC-20, ETH on ERC-20, and BTC on the Bitcoin network (including Omni-issued BTC). Bank transfer is available in selected currencies.
Does the network matter?
It matters more than anything else on this page. Each deposit address belongs to one network only. Send USDT-TRC20 to an ERC-20 address, or any asset to an address issued for a different chain, and the funds land somewhere we cannot reach — they cannot be credited and in most cases cannot be recovered. Copy the address from the deposit page for the exact network you are sending from, every time.
How long does a deposit take?
TRC-20 usually credits within a few minutes. ERC-20 and BTC depend on network congestion and the confirmation threshold, so allow up to an hour at busy times. Bank transfers follow your bank's clearing schedule.
My deposit has not arrived.
Check the transaction on a block explorer first. If it shows as confirmed and your balance still has not moved after an hour, open chat with the transaction hash and we will trace it.
Withdrawals
How do I withdraw?
Open Withdraw, choose a payout method, enter the amount and your security password, and confirm. Crypto withdrawals go to the wallet address on file; bank withdrawals go to the account details you have saved.
Why is my first withdrawal slower?
A first payout to a new address or bank account gets an extra manual review. Later withdrawals to the same destination clear faster.
What are the fees?
The fee and the exact amount you will receive are shown on the confirmation screen before you submit. Network fees for on-chain withdrawals vary with congestion.
Trading
How does a Higher/Lower trade work?
You pick an asset, a stake, a direction and a duration. The entry price is recorded when the order is accepted. When the duration elapses, the closing price decides the outcome and your balance is settled immediately.
Can I close a position early?
Fixed-duration positions run to expiry and cannot be closed early. Spot positions can be exited at any time the market is open.
Why was my order rejected?
Usually because the stake exceeded the available balance, the duration had already lapsed, or the market was closed for that instrument. The rejection message names the reason.
Account and security
Why do I need to verify my identity?
Verification is required before withdrawals are released and above certain trading volumes. It is what lets us keep the platform clear of the activity described in our AML policy.
What is the security password for?
It is separate from your login password and is required to authorise withdrawals, so a compromised login alone cannot move funds. Never share it — our staff will never ask for it.
I have forgotten my password.
Use the reset link on the sign-in page. If the email on the account is no longer reachable, contact support and be ready to re-verify your identity.